Your Rights and Responsibilities

AmeriHealth Caritas Delaware works to make sure all of our members get the care, respect, and dignity they deserve. Here’s how.

Your rights

• Grievances
  If you have a problem with your care that we can't fix, you can file a grievance.
• Appeals
  If you do not agree with a decision to deny or limit your medical care, you can file an appeal.
• State fair hearings
  If you're not happy about an appeal, you can request a state fair hearing.
• Your rights as an AmeriHealth Caritas Delaware member
  You have rights as one of our members. Read this list carefully.
• Our dedication to quality
  We take steps to make sure your health care is always excellent.

Your responsibilities

• Your responsibilities as an AmeriHealth Caritas Delaware member and how you can help us
  Stay informed and to keep us updated about your health.
• Notice of Privacy Practices (PDF)
  We must follow the duties and privacy practices described in this notice.
• Advance directives
  Learn how to make important choices about your care ahead of time in case you can't later.
• Report fraud, waste, and abuse
  Report Medicaid fraud. It is the law.
• Leaving the plan (disenrollment)
  Learn how to leave (disenroll) from AmeriHealth Caritas Delaware.

If you have any questions, call AmeriHealth Caritas Delaware Member Services, 24 hours a day, seven days a week, at:

• Diamond State Health Plan: 1-844-211-0966 (TTY 1-855-349-6281).
• Diamond State Health Plan-Plus: 1-855-777-6617 (TTY 1-855-362-5769).

Explore thousands of health information articles in the member portal.